Shipping policy

At Ravaaz, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and important information regarding your order.

Order Processing

Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotional campaigns, or peak shopping seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation notification with tracking details (where available).

Delivery Areas

Ravaaz currently delivers across Pakistan.

We are continuously working to expand our delivery network and may offer international shipping in the future.

Estimated Delivery Time

Delivery times may vary depending on your location.

Location	Estimated Delivery Time
Major Cities	2–4 Business Days
Other Cities & Towns	3–6 Business Days
Remote Areas	5–8 Business Days

Please note that these are estimated delivery times and may vary due to courier operations or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout based on:

Delivery location
Order value
Ongoing promotional offers

From time to time, Ravaaz may offer Free Shipping on eligible orders during promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking information will be provided (where available), allowing you to monitor your shipment until delivery.

Delivery Attempts

Our courier partners may attempt delivery more than once.

If delivery cannot be completed because:

The customer is unavailable.
The delivery address is incorrect or incomplete.
The customer refuses the shipment.

The package may be returned to Ravaaz. Additional shipping charges may apply for re-dispatch.

Delivery Address

Customers are responsible for providing:

A complete delivery address.
A valid contact number.
Accurate recipient information.

Ravaaz is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within Pakistan.

Please ensure that the exact payment amount is available at the time of delivery whenever possible.

Delayed Deliveries

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
Political or civil disruptions
Courier operational delays
Natural disasters
High order volumes during sales

We appreciate your patience and understanding in such situations.

Damaged Packages

If your package appears damaged upon delivery:

Inspect the package before accepting it.
If possible, take clear photos of the package and product.
Contact our customer support within 48 hours of receiving the order.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policies.

Lost Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will coordinate with the courier service to locate your shipment and keep you informed throughout the process.

Refused or Undeliverable Orders

If an order is refused or cannot be delivered due to incorrect information provided by the customer, Ravaaz reserves the right to deduct applicable shipping and handling charges from any eligible refund.

International Shipping

At present, Ravaaz ships only within Pakistan.

We plan to introduce international shipping in the future. Updates will be announced on our website and official social media channels.

Policy Updates

Ravaaz reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website.