Return & Exchange Policy

Effective Date: July 2026

At Ravaaz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer an easy return and exchange process subject to the following terms.

7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must be:

Unused, unworn, and unwashed.
In its original condition with all tags attached.
Returned in the original packaging.
Free from stains, perfumes, odors, or any signs of use.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products damaged due to customer misuse.
Items without original tags or packaging.
Products returned after 7 days of delivery.
Clearance, final sale, or promotional items (unless damaged or incorrect).
Gift cards (if applicable).

Wrong, Damaged, or Defective Items

If you receive:

A wrong product
A damaged product
A defective product

Please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product
Photos of the package (if damaged)

After verification, Ravaaz will provide a replacement or full refund at no additional cost.

Exchange Policy

We gladly accept exchanges for:

Size
Color (subject to availability)
Manufacturing defects

If your requested size or color is unavailable, you may:

Choose another product of equal value.
Pay the price difference for a higher-value product.
Receive store credit.

Refund Policy

Once we receive and inspect your returned item:

Approved refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Shipping charges are non-refundable, except when the return is due to an incorrect or defective item sent by Ravaaz.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable courier service, as Ravaaz is not responsible for lost return shipments.

How to Request a Return

To initiate a return or exchange:

Contact our customer support.
Share your order number and reason for return.
Attach photos if the item is damaged or incorrect.
Wait for return approval and shipping instructions.
Send the product back in its original condition.

Order Cancellation

Orders may be cancelled before dispatch without any charges.
Once an order has been shipped, it cannot be cancelled but may be returned according to this policy.