Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at officialravaaz@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at officialravaaz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at officialravaaz@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Effective Date: July 2026

At Ravaaz, we strive to provide premium-quality fashion and an excellent shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which refunds may be requested and processed.

Eligibility for Refunds

You may be eligible for a refund if:

You received a damaged or defective product.
You received the wrong item.
Your order was cancelled before shipment.
The requested item is out of stock after your order has been confirmed.
The returned product meets our return eligibility requirements.

To qualify for a refund, the product must be:

Returned within 7 days of delivery.
Unused, unworn, and unwashed.
In its original condition with all tags attached.
Returned in its original packaging.

Non-Refundable Items

Refunds will not be issued for:

Products that have been worn, washed, or altered.
Items damaged due to misuse or improper handling by the customer.
Products returned without original tags or packaging.
Returns requested after the 7-day return period.
Clearance, final sale, or promotional items (unless defective or incorrectly delivered).
Shipping charges, unless the return is due to an error on the part of Ravaaz.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery.

To help us process your request quickly, please provide:

Your order number.
Clear photos of the product.
Photos of the packaging (if applicable).
A brief description of the issue.

Once the issue has been verified, we will offer a replacement, exchange, or full refund at no additional cost.

Refund Process

After we receive your returned product:

Our quality team will inspect the item.
If the return is approved, your refund will be processed.
You will be notified once the refund has been initiated.

Refund approval is subject to compliance with this Refund Policy.

Refund Timeline

Approved refunds are typically processed within 5–7 business days after the returned item has been inspected.

Depending on your payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

Refund Method

Refunds will be issued using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed through:

Bank transfer.
Mobile wallet (where available).
Store credit, if agreed upon by the customer.

Order Cancellation

Orders may be cancelled free of charge before they are shipped.

If your order has already been dispatched, it cannot be cancelled. You may instead request a return after receiving the order, subject to our Return & Exchange Policy.

Shipping Charges

Shipping charges are generally non-refundable.

However, if the refund is due to:

A wrong item sent by Ravaaz.
A damaged or defective product.
An error on our part.

Ravaaz will also reimburse the applicable shipping costs or arrange return shipping at no additional charge.

Refund Refusal

Ravaaz reserves the right to refuse a refund if:

The returned item does not meet our eligibility requirements.
The product shows signs of use, damage, or alteration.
Fraudulent or abusive refund requests are suspected.
Required supporting information is not provided.

Policy Updates

Ravaaz reserves the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon publication on our website.